Dialpad Review: Pricing, Features & More

Introduce yourself to Dialpad, the all-in-one communications tool that keeps you in touch, efficient, and safe. Dialpad makes it simpler than ever to keep informed and connected with clients, coworkers, and partners on any device.
Dialpad Review: Pricing, Features & More

Dialpad overview

Dialpad is the world's most complete business communication solution for easily connecting remote and distributed teams. Nurs providing crystal-clear HD audio and seamless video conferencing, Dialpad ensures teams can get in touch and get work done, no matter where their individual team members are located. With Dialpad, users can stay connected, collaborate, and get things done quickly with an easy-to-use interface. Keep teams up to date with real-time notifications and alerts that make sure everyone is always informed. Dialpad also provides customization tools allowing team members to personalize their conversations and experience the features that best fit their unique needs. Host meetings, share documents, participate in video calls, and much more, all on one simple and safe platform. Make communication streamlined and more effective with Dialpad today.

What Dialpad has to say about itself

Introducing Dialpad, the all-in-one communications platform that keeps you connected, productive, and secure. With Dialpad, staying informed and connected with customers, colleagues, and partners across any device is easier than ever.

Dialpad was built with modern-day conversations in mind, delivering an intuitive and efficient user experience that enables team collaboration, customer engagement, and feedback gathering. It takes the hassle out of messaging, allowing businesses to communicate in real time from virtually any device. Dialpad also enables/powers custom integrations with popular apps brands use every day such as Salesforce, Microsoft Office 365, Slack, and Zapier.

Dialpad offers a variety of features to meet the needs of any team. The platform makes it easy to start conversations, schedule and host meetings quickly, assign tasks, and securely distribute files to name a few. Plus, Dialpad makes it easy to collect helpful customer feedback through surveys, tests, polls and focused NPS inquiries. Everything you need in one powerful platform.

Finally, Dialpad is secure, so you can rest assured that your conversations are confidential and data is encrypted. Dialpad keeps you connected, organized, and secure, with advanced security protocols keeping your systems safe and providing additional peace of mind.

With Dialpad, businesses gain the tools they need to stay connected, modernize their communications, and maximize engagement with customers and colleagues. That’s why Dialpad is the premium choice for businesses of any size.

Dialpad Review

Year Started2011
Company Websitedialpad.com
Service Areasover 50+ countries
Service TypesCommunications, Telecom, Business Services, Telephony, Contact Center, VoIP, Internet Phone, Call Center, SaaS, Collaboration, Remote Work, Distributed Work, Work From Home, Team Collaboration, Productivity, Artificial Intelligence, AI, Phones, Sales, Sales Coaching и Video Conferencing
FeaturesAI/Machine Learning, Access Controls/Permissions, Activity Tracking, Agent Interface, Alerts/Escalation, Alerts/Notifications, Archiving & Retention, Assessment Management, Audio/Video Conferencing, Auto-Dialer, Automated Attendant, Automated Routing, Automatic Call Distribution, Automatic Outbound Dialer, CRM, Call Center Management, Call Conferencing, Call Disposition, Call List Management, Call Logging, Call Monitoring, Call Queues, Call Recording, Call Reporting, Call Routing, Call Scheduling, Call Scripting, Call Tracking Metrics, Call Transfer, Caller ID, Campaign Management, Chat/Messaging, Chatbot, Collaboration Tools, Communication Management, Computer Telephony Integration, Contact Management, Conversation Intelligence, Dashboard, Drag & Drop, Employee Directory, Fax Management, File Transfer, For Small Businesses, Goal Setting/Tracking, IVR/Voice Recognition, Inbound Call Center, Intent Recognition, Knowledge Base Management, List Management, Live Chat, Manual Dialer, Meeting Management, Mobile Access, Multi-Channel Communication, Multi-User Collaboration, Natural Language Processing, On-Demand Recording, Onboarding, Online Voice Transmission, Outbound Call Center, PBX, Performance Management, Performance Metrics, Power Dialer, Predictive Dialer, Queue Management, Reporting/Analytics, SIP Trunking, Sentiment Analysis, Single Sign On, Speech Recognition, Speech Synthesis, Third Party Integrations, Training Management, Unified Communications, Video Conferencing, Visual Analytics, VoIP, VoIP Connection, Voice Mail, Voicemail Transcription.
CertificationsISO 27001:2013, ISO 27017:2015, and ISO 27018:2019, SOC® Type II, HIPAA, CSA and GDPR

Dialpad price policy

Dialpad is a modern business phone service that provides high-quality voice and video calling, messaging, and texting for businesses of any size. Also offers versatile enterprise plans for large teams, and options to be billed annually. They also offer a 14-day free trial so you can explore the features before upgrading.
PackagesAnnual: Standard - $15 user/mo, Pro $25 user/mo, Enterprise. Monthly: Standard $23user/mo, Pro $35 user/mo, Enterprise.
Payment optionsCredit card
Payment discounts25% off for new business phone system when you use Dialpad with Google Fiber Business

Dialpad online reputation

Dialpad has an overwhelmingly positive online reputation. Customers frequently praise the organized and clear interface of the service, noting its ease of use. Additionally, reviews cite the customer support team as being both helpful and responsive. Reports suggest that the system is regularly improved with updates, giving users access to the best features and greatest efficiency. The Dialpad services appears to be well liked by many, and looks to be well worth the investment for businesses looking to improve their communications.
There are a lot of "likes"; nevertheless, my top 5 are (in no particular order): 1) When the person on the other end is in the same room, I can hear them clearly. 2) The AI dictation makes it easier for me to copy and add to my business notes section for another reference just in case I missed something. 3) It is generously priced in comparison to others I have looked into. 4) The recording feature allows me to refer back to it via the website. 5) The "Hold Music" for a video meeting needs to be signed.
The performance of this company has been quite poor, placing it among the worst in my experience. Despite promising us free SMS for the duration of our contract to Canada and the USA, they suddenly started charging us. They made grandiose claims in the beginning, thus getting the promised services has been a constant struggle. It becomes financially expensive due to the difficulties and the existence of hidden expenses. Getting in touch with their customer service is a complete farce. After a 30-minute wait on hold, the agent completely ignored me and never once checked in with me. They further shown their lack of dedication to customer satisfaction when they simply sent us to an answering machine when we attempted to discontinue our services.
Dialpad AI Voice has become an essential tool for remembering not only who I spoke with but also the details of the conversation. When organizing my schedule and keeping track of my time, I particularly rely on the summary and suggested agenda items to follow-up on. The file can be updated by other team members by copying the link to the transcript.
Particularly for medium-sized contact centers, their software appears to be beset by serious problems. It is possible to have multiple contacts with the same phone number, which leads to jumbled records. There is no way to combine these contacts, and there is no way to add a number to a Do Not Call (DNC) list. Furthermore, without a centralized view that allows users to access queues without switching between several screens, maintaining multiple contact centers becomes a laborious effort. Timekeeping for agents is likewise chaotic, with a confusing structure that necessitates repeated upsells to another business at a cost of $30 per seat. Real-time statistics for each agent are unavailable because compiling a report takes 24 hours. These and other various bugs in the software add to daily frustrations and challenges. It is clear that the software is being created by people who have no prior expertise managing call centers.
We use Dialpad to call our patients, and it's quite helpful to occasionally be able to review the calls to go over what was said. I occasionally go back and search for a particular comment or conversational date. Although it is not ideal, it is adequate.
Their payment procedures are HORRIBLE. We are now stuck with them because they have a no refund policy and will increase the cost of their services over the course of the contract. Due to internal escalation vs. the intricacy of the issues, customer help will frequently take 5-7 days to resolve. There are very few native connectors, and the software frequently has bugs. Choose a different, tried-and-true company, such as RingCentral or Zoom. In any case, the price is the same. but with the assurance and support of a legitimate business.
Its outstanding user-friendliness, admin-friendliness, and intuitiveness are its primary selling factors. The analytics are in-depth, the AI is beneficial, and the integrations are a dream come true. Additionally, the support/dev staff is always receptive to suggestions for additional functionality.
In the middle of a customer's contract, Dialpad modified the charges. They are attempting to bill me for texting that I have already paid for even though I had a one-year contract that was paid in full.
The greatest, in my opinion, offers an app that I can use on my computer, phone, and mobile devices and is also highly dependable. In essence, I am always close to my place of business. This is by far the greatest app I've tried; others I've used are GrassHopper and Zoiper. You guys have a pleasant user interface that is simple to use and amiable to users. You guys are by far the greatest out of all the dial apps I've used in the past. I appreciate that you folks keep my report close at hand and send email reminders to my phone. Keep up the excellent work you do, and I'll keep telling people to utilize it for their personal or professional needs. I've already recommended you to all of my friends, and they all agree that it's fantastic.
I've phoned multiple times about the same problem and each time I've gotten a different response, which makes the product look very immature. I always complain about this, but there is never any follow-up or effort to fix the problems. I was also persuaded to buy the most expensive plan with all the bells and whistles without being given any information about what was included in the package I ultimately chose.

Dialpad Social media

https://www.youtube.com/channel/UChk5y5vgtsfHK33ayU1cCCQ36,8k Subscribers
According to a Dialpad review on Reddit, companies of all sizes should consider using the cloud-based communications tool. The pricing structure is extremely affordable and aggressive. Setup is quick and simple, according to users. Strong audio quality and an easy-to-use UI are both features of the call. The mobile app also performs admirably. Customers were satisfied with their overall experience and appreciated the goods.

Dialpad average reviews

SourceVotesAvg. Score


Dialpad Pros&Cons


  • Easy to understand interface
  • Call recording
  • No bugs


  • 100% AI transcript understanding
  • Dark mode
  • Voicemail transcripts could do with improvement

Dialpad Final Conclusions

Dialpad is an advanced communications platform backed by top investors such as Google and Andreessen Horowitz. It is a modern and reliable telephony platform which helps companies of all sizes provide their customers with a great service and forward-thinking communication solutions. Dialpad can easily integrate with other services and its user-friendly interface makes it extremely easy to use even for the less tech-savvy. Companies can customize their plans to fit their needs and with excellent customer service they can get help getting started quickly. The scalability and quality of the calls makes Dialpad an excellent choice for businesses of all sizes.

Mattew Hughes

Mattew Hughes

My ability for writing and keen analytical skills make me an invaluable asset to our team. As a business analyst, I delve deep into market trends and data, providing readers with detailed reviews that help them understand the nuances of lead generating solutions.

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