ConnexCS is a cloud-based telecommunications company that specializes in supplying comprehensive contact center solutions. ConnexCS is a leader in providing innovative call-routing and customer experience solutions. ConnexCS has been at the vanguard of the development of these solutions due to its more than eight years of cooperation with telecom carriers and consumers. They offer a variety of contacting services, including inbound and outbound calling, as well as cloud-based communication services and sophisticated solutions for contact centers.
ConnexCS takes great pride in the quality of its customer service and offers around-the-clock technical and customer support for any requirements relating to installation, maintenance, or features. They have earned a reputation for providing superior service among their clientele. Customers are able to modify the call-routing procedure to meet their particular needs due to the company's sophisticated technological solutions and customizable options.
ConnexCS offers a vast array of features, including call queuing, call recording, conversation analytics, and quality management instruments. All of these functions contribute to an increase in consumer satisfaction. This ensures that the voice services provided to clients will provide the finest potential experience. ConnexCS also provides an extensive selection of connectors that can be used to enhance the quality of the consumer experience as a whole. These interfaces can range from CRM tools to invoicing data systems.
What ConnexCS has to say about itself
A cloud-based call-switching technology was successfully developed by an engineering group comprised of young and talented individuals. The team first developed it to provide VoIP services to consumers; however, they soon discovered that the platform had a great deal more potential uses. After becoming aware of this opportunity, the team set out to transform the platform into a multi-tenant cloud-based communication platform, which they were ultimately successful in doing. As a result of this desire to make the most of a potentially fruitful opportunity, Connex Carrier Services was founded.
They expanded their workforce size, client base, and product selection over the course of many years. ConnexCS is confident in claiming the title of providing the best feature-packed cloud-based communication platform available anywhere in the globe. ConnexCS's primary focus has always been on the satisfaction of its clientele. This is made abundantly clear by the fact that all of their features and capabilities were created via conversation with and contributions from the company's consumers.
ConnexCS is of the opinion that the greatest approach for a company to expand is to take an active part in ensuring that its clients are successful in the market. In order to do this, they make it a point to constantly listen to our clients and work to build the capabilities and features that are most desired by those clients. By acting in this manner, they make their clients pleased, which in turn contributes to their further expansion. One additional advantage of this is that it helps them stay one step ahead of their rivals in terms of the capabilities and features that will be of the greatest value to their consumers.
They have gone a long way since its start, and their goal is to play an important part in the communication landscape on a worldwide scale. ConnexCS has high hopes that they will be able to guide the world towards a more totally linked future thanks to the proliferation of ground-breaking concepts such as Web3 and VR worlds, which will soon take center stage.
|Service Areas||Europe, Asia, North-America, Africa, Oceania, South-America|
|Service Types||VoIP, Carrier Management, and Toll Free Number Management are offered by ConnexCS. Their services include a dashboard for monitoring and controlling Voice, SMS, and MMS, routing rules, fraud detection, and more. They support international numbers and carrier tracking and auditing.|
|Features||Class 4 SIP Cloudswitch, Class 5 Cloud PBX, AnyEdge SIP, Loadbalancer, WebRTC As A Service|
|Certifications||HIPAA, PCI DSS Level 1, SSAE 18 SOC 1 Type II, and SOC 2 Type II.|
ConnexCS price policyConnexCS provides flexible and affordable cloud-based communications solutions for enterprises. The organization provides a range of services with different pricing levels based on business size and demands. VoIP platforms include call forwarding, voicemail, and number portability. Your customer service staff may examine phone price, which includes IVR, call recording, and two-way communication. Also reasonably priced are fax, SMS, and number portability. Hosted PBX, Asterisk, and extra service rates vary. If you subscribe to ConnexCS regularly, you may get payment options, discounts, and other incentives. ConnexCS's vast variety of services and flexible pricing make it a fantastic alternative for organizations seeking trustworthy and affordable solutions.
|Packages||Pricing Guide: RATE - $0.0003/min; SERVER COST - $20/server; ANYEDGE - $20/server. Anycast Loadbalancer - $1/cps/month|
|Payment options||Сredit cards (Visa, Mastercard, American Express and Discover), PayPal, wire transfers, and ACH/direct debit.|
|Payment discounts||Discount on annual or multi-year subscriptions, discount based on payment period, and discount for referrals. You can always get more information directly from the customer service department.|
ConnexCS online reputationConnexCS is an excellent option for companies who are searching for call routing and switching services of the highest possible quality and dependability. Customers express a general sense of contentment with the company's offerings, praising the company for its exceptional levels of customer assistance and dependability as well as its continuously affordable costs. On the other hand, a number of consumers have voiced their displeasure with the limited number of accessible personalization choices, stating that the company's offerings do not cater to the particular requirements of their businesses. When dealing with bigger amounts of calls, some consumers have reported suffering technological issues, which is another issue. ConnexCS is an excellent option for the majority of companies since it provides services that are both high-quality and trustworthy.
ConnexCS Social media
ConnexCS average reviews
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- Excellent customer service
- Multiple versions available
- Easy to use
- Limited international language support
- Not as many 3rd party integration options as some competitors
- Pricing could be considered expensive for some users
ConnexCS Final Conclusions
ConnexCS is a reputable telecommunications provider with great customer service in the forms of technical help, stability, scalability, and account management, as attested to by the company's prior clientele. Although some customers have had minor issues with some features or have had to wait longer than expected for ConnexCS to fulfill their requests, they continue to express high levels of satisfaction with the company's goods and services. Reading these reviews, it's clear that ConnexCS is committed to giving its customers a positive experience they can trust.