CallScaler Review: Pricing, Features & More

CallScaler makes phone calls easier and more engaging from the beginning to the end of the process. Contact intelligence provides contact centers and marketers with real-time information that can be acted upon on what causes a phone to ring. This enables them to optimize the value of each transaction they are involved in.
CallScaler Review: Pricing, Features & More

CallScaler overview

CallScaler provides companies with an economical alternative for purchasing vanity phone numbers, with local and toll-free choices available. According to the information provided by the seller, companies may either continue using their current vanity numbers or acquire new ones to bolster their brand visibility. CallScaler provides companies with access to a wide selection of virtual phone numbers in the United States, including local and toll-free numbers and a variety of area codes. These numbers include capabilities such as call recording, the ability to set up voicemail, and the ability to divide business and personal lines entirely.

The process of obtaining call tracking numbers and monitoring incoming calls with your team, customers, or affiliates is made as easy as possible by CallScaler. It offers virtual numbers for call monitoring and recording worldwide and inbound lead management. These data are especially helpful for Google My Business listings, SEO efforts, tracking leads from PPC campaigns, offline marketing, and referrals. They may also be used to track other types of traffic, such as referrals. CallScaler instantaneously allows companies to get local and toll-free numbers in the United States. According to the information provided by the vendor, users can set up call flows to receive calls. These call flows include choices for call forwarding, routing, greetings, and recording functions.

What CallScaler has to say about itself

The process of obtaining call tracking numbers and monitoring incoming calls with your team, customers, or affiliates is made as easy as possible by CallScaler. It offers real-time email alerts for incoming calls as well as crucial updates. Businesses can do this daily, weekly, or monthly, allowing them to remain informed on call activity and performance.

Every call receives additional context thanks to the call whisper messages provided by CallScaler. The goal of these brief text-to-speech welcomes is to boost sales interactions and agent effectiveness by providing rapid information about the caller and how they find the firm. CallScaler does not need customers to sign long-term contracts or pay cancellation fees to get assistance and service from their staff. Real US area codes and toll-free numbers may be provided to businesses at more affordable pricing than competing service providers.

CallScaler allows companies to view a call dashboard for each phone line. Users can monitor call performance, keep track of trends, and easily handle call data thanks to this functionality, enabling users to examine call details and statistics in a single location. CallScaler allows companies to route incoming text messages to any number, making communication easier and speeding up the process of responding to customer concerns. The seller claims that the purpose of this function is to improve the customer experience and increase engagement.

CallScaler helps you save both time and money in the long run. You may set up hundreds of new call tracking numbers at the most reasonable pricing available throughout the internet with only a few clicks of your mouse. In addition to that, the CallScaler platform makes it possible for users to monitor marketing attribution automatically and magically. See how each marketing campaign is doing and easily attach names to numbers depending on the campaign they are participating in.

CallScaler Review

Year Started2019
Service AreasUSA
Service TypesCallScaler will provide you фll the features you need in call tracking.
FeaturesCall flows, Call tracking, Client Portal, Call recording, Call whisper, Reporting & analytics, Press 1 To Connect, SMS forwarding, Voicemails, Custom Greetings, Port numbers in, Spam blocking, Voicemail Notifications, Missed Call Notifications, Auto-reports, Email Call Details.
CertificationsSOC2 Type 2, ISO 27001

CallScaler price policy

There are no startup costs, and the costs to grow are manageable. Pricing that is tailored to accommodate companies of all sizes. Always be aware of the costs involved. Find the plan that suits your needs the best. On the billing tab of the app, you will always have the option to upgrade to a new plan. You can get correct information by looking at their official website or contacting their sales staff directly. Direct conversation is the greatest approach to receiving exact information on prices and available service plans since companies often tailor pricing depending on individual company requirements.
PackagesLite plan - $ 39/mo + usage, Essential plan - $ 79/mo + usage, High Volume - custom pricing
Payment optionsCredit cards, electronic funds transfer or online payment platforms.
Payment discountsCallScaler provides price reductions for customers who commit to using their service for an extended period. You may receive the most recent information by visiting their official website, or you can contact them personally to get more precise information on the discounts that could be available. These may be presented as discounts depending on the quantity purchased, as part of a particular promotion, or as part of a unique package deal. Maintaining a direct connection with CallScaler is required to get the most up-to-date and accurate information. This is because companies often alter the structures of the discounts they provide.

CallScaler online reputation

Customers are pleased with CallScaler's easy-to-use interface, reliable reports, and various vendor options. Businesses like the extensive service offering and quick payments. A few bring up the assistance program's inertia, budget problems, and difficulties adjusting to the new system. It's advisable to go over each review first.
The hardest thing about managing a small company is having to split up work and handle calls that come in on one line. We didn’t know who to contact or who to allocate a call to since this was spiraling out of hand. All of our issues were immediately resolved by CallScaler, who simply filled the void. It took us just a few hours to set up, and we have been satisfied with it ever since. There may sometimes be a few lost calls and the connection won't always be flawless, but you shouldn't worry about it since you have excellent customer care there to assist you with any problems. Even whether you're a new user or you're on the lowest plan, they're rather fast to resolve your issue. Regarding the cost, there is no doubt at all—you get the set and the features that you have paid for. They are really quite simple in every way and provide fantastic service when needed. Not only does it allow me to manage my availability and call log, but my favorite feature is that I don't have to pay for each user. For the last six months, it has been a devoted assistant, and I have had nothing but amazing experiences. - Phil T.
It's a scam—they charged us for a whole year in advance and won't give us a refund, even though we haven't used their service in a very long time. I sent many emails to customer assistance, but they are not willing to credit the next year. I have never in my life heard of anything like that!!! Be very careful! Prior to completing the purchase, you should consult with the support staff about your Use Case. Because of their lack of experience, support doesn't even comprehend your use case adequately. They will attempt to sell you the goods regardless of the situation, so ensure that all of your responses are sent by email to serve as evidence that you are eligible for a refund. There will be no verification via SMS sent to you. Therefore, the service is not functioning properly. You will not be contacted by Google Voices, Gmail, Google Adwords, or Upwork for the purpose of verification. Again, be sure to inquire before making the final purchase since they will not want to return your money if they can help it. In addition, even if you are in the middle of a conversation with them, their automated mailer will continue to bother you. - Hugo P.
My company is an information technology start-up, and in order to grow my customer base in the United States, I want a US virtual number. As a result, I learned all there is to know about CallScaler. I went to their website to learn more about the services they provide, and while I was there, I began conversing with their support staff. She supported me in getting quickly onboarded, helped me better grasp the platform, and answered any questions I had prior to making a purchase. as well, please set up a call with Pit. This jerk also assisted me with configuring the whole system and finding answers to all of my technical questions. hence, CallScaler is a perfect ten in terms of support. Both the product itself and the customer service have exceeded my expectations. The most intriguing aspect of this function is that it enables me to make outgoing calls as well as receive calls from locations all over the world; as a result, I can improve the quality of service that we provide to our clients and also boost our revenue. I can say without a doubt that it is an excellent product for me. - Eddie P.
My experience has been negative all the way around. Horrible customer service; it seems as if the agents never have access to information in your system; they walk you through the same troubleshooting steps over and over again, and they don't seem to understand how their own system works. If I am unable to add call tags after a call, then they will not be able to provide any advice to me on the usage of forced call tagging as a solution to this issue. It may seem like a little matter, but the fact that it occurs repeatedly contributes to a highly negative experience for the user. The quality of customer service was so HORRIBLE that it seemed like you were going in circles. Then, if you seek for a refund for the service that you canceled and they verified had been terminated, they will take you round and round in circles again. First, they tell you that they will cancel a feature, then they don't cancel the function. The price of the program is unreasonable in comparison to the features that it provides, since it does not include a fax service. The quality of the call was not very good. - Aaron S.
Reactivity-wise, CallScaler's customer service is outstanding. CallScaler has consistently delivered the best customer service imaginable to my colleagues. During the initial account setup procedure, we had problems. The support staff astonished me with their prompt and effective solutions. Without a sure, and this is not simply based on hearsay—I can speak from firsthand experience with how they do their duties—those employed in customer service always treat customers with the utmost care and attention. The CallScaler platform runs well, and among its many helpful features, my personal favorite is the Call Recording tool, which has been quite helpful to me. CallScaler is a very affordable pricing and provides great functionality and support from the firm. In summary, I think you should try it. Later on, you'll be glad you did it. We have the option to record our conversation, and should the need arise, I may ask Customer Support to join us via Zoom in real time so we can get prompt assistance from them. - Andrew H.
The voicemail setup requires me to generate a recording using other software, and then I have to transfer it to CH 2. This is the one aspect that needs to be improved. It would be good to be able to reduce the dialpad so that I could hover over pages and view phone numbers that I am manually keying in without having to jump back and forth between the page that I am reading and the 'page' that the dialpad is on... The program was sufficient for my requirements, however the representatives at CallScaler began asking for sensitive personal information as soon as they took my payment card information. My customer relationship management system is linked to it, however it does not log any of the recordings into the CRM at all. You may need to do some digging around on their website to find them. Always having problems, such as being unable to call out, having calls dropped, having a dialer that does not function properly to push extensions when the call is connected, etc... - Amit P.
In my opinion, one of the best call-tracking solutions for lead-generating companies is CallScaler. You may easily import your call tracking numbers into CallScaler to trace these calls without difficulty if you obtained them from SignalWire or Twilio. Compared to some of the others, the call flow setup is not as challenging. They now offer lifetime plans, which excites me as a marketer even more since I can now have this amazing call-tracking technology for just one payment. offers a variety of customized call flows to help with the management of heavy call volumes. It gives me comfort to know that anytime I have questions or concerns regarding the product, the chat support team is always there to assist me. It seems like we can get in touch with them whenever we want, day or night, 365 days a year. I decided to use CallScaler instead of any of the other options because of a variety of reasons. First and foremost, CallScaler's support for local payment options made the process easier for me. Furthermore, each time I have emailed them with questions or issues, their customer service has always been really helpful and fast to react. Additionally, CallScaler's flexibility and adaptability were a perfect match for my company's needs. After weighing all of these factors, I decided that CallScaler was the best choice. - Sam O.
It is really pricey, but I was told they were less priced than Just Call when I was looking at them, which is untrue. You can find phone software like ConneXio that doesn't charge per call, is far cheaper per person, and is of far higher quality (never had an issue with ConneXio). I spend more money on calls per month than I did with Just Call (just call was a much better option overall compared to CallScaler). After two months, we reduced to five workers, and CallScaler refused to offer me a refund. Instead, they provided me an additional six months of service on a "free" basis. I requested them to reimburse me again because of all the problems we have been experiencing with the system recently, and they gave me another six months "free". I don't want to work with them any longer. They're Bad. They won't bend and allow me out of the deal, even if I wish to break things off. For the way, it is NOT free; in fact, the cost of their calls is so high that I have to pay them $60 a month in addition to the amount I paid each individual for calling credits. I do not want to part with them any more money. - Erica M.
We may establish connections with customers across many countries thanks to the program. Customers are better equipped to preserve our company's image since they know who to believe when they get a call from a number that is local to their country. The fact that several numbers are available makes this feasible. The setup just took a few minutes, and I'm continually discovering useful new features. The dashboard is similar to a full-featured CRM and provides a plethora of information and choices for tracking call volume, among other things. Utilizing the program is quite easy. I no longer had to travel back and forth to the dialpad, which had a very positive influence on my overall productivity and reduced the amount of time I spent between conversations when HubSpot fully integrated my dialer! The software offers an excellent integration feature that significantly reduced the amount of time I spent in between conversations and increased my overall productivity after my dialer was completely linked with HubSpot! The dialpad's excellent integration with HubSpot and click-to-dial functionality available from inside HubSpot have almost completely removed the need to enlarge it. - Jeff D.
It would have been fantastic if we could have implemented a team chat linking for my website directly via here as it is with zoom and zendesk, but for the time being, I believe that you have some area to improve on your product interface development and integration to implement for the future, which is really important for your organization. The only thing I can think of is that the technology used for the robot voice in the voicemail system could definitely be enhanced. However, they also have the option to upload your own pre-recorded audio track, which is something that works flawlessly for me, which means that this wasn't really a problem at all. What I didn't like about the program was using the CallScaler dialing soft-phone. I mean, yeah, it is easy to use and effective in terms of its functioning; nevertheless, I don't exactly like the appearance of it; it appears dull, and I really would think that the look could be a little more fascinating. What I didn't like about the software was using the CallScaler dialing soft-phone. - Eduardo R.

CallScaler Social media Subscribers

CallScaler average reviews

SourceVotesAvg. Score
trustradius.comNo reviewsNo reviews
No reviewsNo reviews
No reviewsNo reviews


CallScaler Pros&Cons


  • Effective Services
  • User-Friendly Interface
  • Innovative Features


  • Pricing Transparency
  • Limited Customization
  • Customer Support

CallScaler Final Conclusions

CallScaler is an excellent choice for companies looking for an analytics and monitoring solution that is dependable and comprehensive. CallScaler satisfies all of these requirements. It provides helpful monitoring features, an intuitive user interface.

Because of how inexpensive it is, businesses of any size can readily use its features and examine the monitoring data without encountering any roadblocks. This is now within reach because the prices have been brought down to a more reasonable level.

Mattew Hughes

Mattew Hughes

My ability for writing and keen analytical skills make me an invaluable asset to our team. As a business analyst, I delve deep into market trends and data, providing readers with detailed reviews that help them understand the nuances of lead generating solutions.

We will be happy to hear your thoughts

Leave a reply