Mattew Hughes
Dialpad overview
Dialpad is the world's most complete business communication solution for easily connecting remote and distributed teams. Nurs providing crystal-clear HD audio and seamless video conferencing, Dialpad ensures teams can get in touch and get work done, no matter where their individual team members are located. With Dialpad, users can stay connected, collaborate, and get things done quickly with an easy-to-use interface. Keep teams up to date with real-time notifications and alerts that make sure everyone is always informed. Dialpad also provides customization tools allowing team members to personalize their conversations and experience the features that best fit their unique needs. Host meetings, share documents, participate in video calls, and much more, all on one simple and safe platform. Make communication streamlined and more effective with Dialpad today.
What Dialpad has to say about itself
Introducing Dialpad, the all-in-one communications platform that keeps you connected, productive, and secure. With Dialpad, staying informed and connected with customers, colleagues, and partners across any device is easier than ever.
Dialpad was built with modern-day conversations in mind, delivering an intuitive and efficient user experience that enables team collaboration, customer engagement, and feedback gathering. It takes the hassle out of messaging, allowing businesses to communicate in real time from virtually any device. Dialpad also enables/powers custom integrations with popular apps brands use every day such as Salesforce, Microsoft Office 365, Slack, and Zapier.
Dialpad offers a variety of features to meet the needs of any team. The platform makes it easy to start conversations, schedule and host meetings quickly, assign tasks, and securely distribute files to name a few. Plus, Dialpad makes it easy to collect helpful customer feedback through surveys, tests, polls and focused NPS inquiries. Everything you need in one powerful platform.
Finally, Dialpad is secure, so you can rest assured that your conversations are confidential and data is encrypted. Dialpad keeps you connected, organized, and secure, with advanced security protocols keeping your systems safe and providing additional peace of mind.
With Dialpad, businesses gain the tools they need to stay connected, modernize their communications, and maximize engagement with customers and colleagues. That’s why Dialpad is the premium choice for businesses of any size.
Dialpad Review
| Year Started | 2011 |
| Company Website | dialpad.com |
| Service Areas | over 50+ countries |
| Service Types | Communications, Telecom, Business Services, Telephony, Contact Center, VoIP, Internet Phone, Call Center, SaaS, Collaboration, Remote Work, Distributed Work, Work From Home, Team Collaboration, Productivity, Artificial Intelligence, AI, Phones, Sales, Sales Coaching и Video Conferencing |
| Features | AI/Machine Learning, Access Controls/Permissions, Activity Tracking, Agent Interface, Alerts/Escalation, Alerts/Notifications, Archiving & Retention, Assessment Management, Audio/Video Conferencing, Auto-Dialer, Automated Attendant, Automated Routing, Automatic Call Distribution, Automatic Outbound Dialer, CRM, Call Center Management, Call Conferencing, Call Disposition, Call List Management, Call Logging, Call Monitoring, Call Queues, Call Recording, Call Reporting, Call Routing, Call Scheduling, Call Scripting, Call Tracking Metrics, Call Transfer, Caller ID, Campaign Management, Chat/Messaging, Chatbot, Collaboration Tools, Communication Management, Computer Telephony Integration, Contact Management, Conversation Intelligence, Dashboard, Drag & Drop, Employee Directory, Fax Management, File Transfer, For Small Businesses, Goal Setting/Tracking, IVR/Voice Recognition, Inbound Call Center, Intent Recognition, Knowledge Base Management, List Management, Live Chat, Manual Dialer, Meeting Management, Mobile Access, Multi-Channel Communication, Multi-User Collaboration, Natural Language Processing, On-Demand Recording, Onboarding, Online Voice Transmission, Outbound Call Center, PBX, Performance Management, Performance Metrics, Power Dialer, Predictive Dialer, Queue Management, Reporting/Analytics, SIP Trunking, Sentiment Analysis, Single Sign On, Speech Recognition, Speech Synthesis, Third Party Integrations, Training Management, Unified Communications, Video Conferencing, Visual Analytics, VoIP, VoIP Connection, Voice Mail, Voicemail Transcription. |
| Certifications | ISO 27001:2013, ISO 27017:2015, and ISO 27018:2019, SOC® Type II, HIPAA, CSA and GDPR |
Dialpad price policy
Dialpad is a modern business phone service that provides high-quality voice and video calling, messaging, and texting for businesses of any size. Also offers versatile enterprise plans for large teams, and options to be billed annually. They also offer a 14-day free trial so you can explore the features before upgrading.| Packages | Annual: Standard - $15 user/mo, Pro $25 user/mo, Enterprise. Monthly: Standard $23user/mo, Pro $35 user/mo, Enterprise. |
| Payment options | Credit card |
| Payment discounts | 25% off for new business phone system when you use Dialpad with Google Fiber Business |
Dialpad online reputation
Dialpad has an overwhelmingly positive online reputation. Customers frequently praise the organized and clear interface of the service, noting its ease of use. Additionally, reviews cite the customer support team as being both helpful and responsive. Reports suggest that the system is regularly improved with updates, giving users access to the best features and greatest efficiency. The Dialpad services appears to be well liked by many, and looks to be well worth the investment for businesses looking to improve their communications.Dialpad Social media
| https://www.youtube.com/channel/UChk5y5vgtsfHK33ayU1cCCQ | 36,8k Subscribers |
Dialpad average reviews
| Source | Votes | Avg. Score |
|---|---|---|
| capterra.com | 492 | 4,3 |
| trustradius.com | 366 | 8,5 |
| trustpilot.com | 1637 | 4,2 |
| getapp.com | 492 | 4,3 |
| AVG | 4,3 |
Dialpad Pros&Cons
Pros
- Easy to understand interface
- Call recording
- No bugs
Cons
- 100% AI transcript understanding
- Dark mode
- Voicemail transcripts could do with improvement
Dialpad Final Conclusions
Dialpad is an advanced communications platform backed by top investors such as Google and Andreessen Horowitz. It is a modern and reliable telephony platform which helps companies of all sizes provide their customers with a great service and forward-thinking communication solutions. Dialpad can easily integrate with other services and its user-friendly interface makes it extremely easy to use even for the less tech-savvy. Companies can customize their plans to fit their needs and with excellent customer service they can get help getting started quickly. The scalability and quality of the calls makes Dialpad an excellent choice for businesses of all sizes.
