ZIWO Review

ZIWO is a pioneering business that is revolutionizing the market for cloud contact center solutions. ZIWO provides a cutting-edge platform that transforms how companies connect with their customers, setting new standards for efficiency, productivity, and customer pleasure. ZIWO has a relentless enthusiasm for innovation and a dedication to customer success.
ZIWO Review

ZIWO overview

Discover the future of cloud contact center solutions with ZIWO – an innovative and leading-edge company dedicated to transforming the way businesses interact with their customers. ZIWO's cutting-edge platform offers a comprehensive suite of communication tools that redefine efficiency, productivity, and customer satisfaction, setting a new standard in the industry.

Catering to businesses of all sizes, from startups to established enterprises, ZIWO empowers organizations to elevate their customer service operations and cultivate lasting relationships with their clients. The platform's intelligent call routing, real-time analytics, and seamless integrations with popular CRM systems ensure a streamlined and unified communication ecosystem, enhancing overall productivity and customer experience.

At the core of ZIWO's values lies an unwavering commitment to security and reliability. Understanding the paramount importance of customer data, ZIWO upholds the highest standards of data protection, employing industry-leading security protocols to safeguard sensitive information and build trust with its clients.

Beyond its cutting-edge technology, ZIWO is known for its exceptional customer support. The dedicated team stands ready to assist clients at every stage – from initial setup to ongoing maintenance – ensuring a smooth and seamless experience throughout the journey.

Embrace the future of customer-centric communication with ZIWO and witness firsthand the transformative power of their cloud contact center solutions. Stay ahead of the curve with ZIWO as your partner in success, where innovation knows no bounds.

What ZIWO has to say about itself

ZIWO - the trailblazing company that is transforming the landscape of cloud contact center solutions. With a relentless passion for innovation and a commitment to customer success, ZIWO offers a cutting-edge platform that elevates the way businesses interact with their clientele, setting new benchmarks for efficiency, productivity, and customer satisfaction.

ZIWO caters to a diverse range of businesses, from small startups to large enterprises, providing them with a comprehensive suite of communication tools that empower seamless customer interactions. Platform boasts a myriad of advanced features, such as intelligent call routing, real-time analytics, and powerful integrations with leading CRM systems, all meticulously designed to optimize operations and enhance customer experiences.

Data security and privacy are paramount at ZIWO. Company understand the critical nature of customer data and are dedicated to upholding the highest standards of data protection. Robust security protocols ensure that sensitive information is shielded from potential threats, fostering trust and confidence among clients.

But ZIWO's commitment doesn't stop at technology. Company take immense pride in exceptional customer support, standing by clients throughout their journey. From the initial setup to ongoing maintenance, team of experts is readily available to provide guidance and assistance, ensuring that every customer receives the utmost care and attention.

In an ever-evolving business landscape, ZIWO remains at the forefront of driving innovation. As continue to push the boundaries of what's possible in cloud contact center solutions. Discover the power of ZIWO and witness firsthand how platform can supercharge your customer service operations, foster meaningful connections with your audience, and drive your business to new heights.

Experience the future of cloud contact center solutions with ZIWO – where innovation meets excellence, and customer success is guiding principle. Welcome to a world of seamless communication, endless possibilities, and unmatched support. Welcome to ZIWO.io.

ZIWO Review

Year Started2010
Company Websiteziwo.io
Service Areas150+ countries
Service TypesTelecom, Call Center, IVR Interactive Voice Response, Value Added solution, customer support, customer engagement, cloud call center, cloud contact center, saas based software, CCaaS, API, CRM, cloud software, IVR, customer service, innovation, technology, open source, Business phone
FeaturesAPI, Activity Dashboard, Activity Tracking, Agent Interface, Alerts/Escalation, Alerts/Notifications, Archiving & Retention, Auto-Dialer, Automated Routing, Automatic Call Distribution, Blended Call Center, By-Extension Reporting, CRM, Call Center Management, Call Duration, Call List Management, Call Logging, Call Monitoring, Call Recording, Call Reporting, Call Routing, Call Tagging, Call Tracking, Call Tracking Metrics, Call Transcription, Call Transfer, Call Volume, Caller ID, Caller Profiles, Campaign Management, Chat/Messaging, Collaboration Tools, Computer Telephony Integration, Conversion Tracking, Customizable Reports, Employee Activity Monitoring, Employee Scheduling, Event Triggered Actions, File Sharing, File Transfer, For Call Centers, IVR/Voice Recognition, Inbound Call Center, Inbound Reporting, Keyword Tracking, Labor Forecasting, Live Chat, Manual Dialer, Monitoring, Multi-Channel Communication, Multi-Location, On-Demand Recording, Outbound Call Center, Outbound Reporting, Performance Metrics, Predictive Dialer, Prioritization, Progressive Dialer, Quality Management, Queue Management, Real Time Analytics, Real Time Data, Real Time Monitoring, Real Time Reporting, Recording, Remote Access/Control, Remote Support, Reporting & Statistics, Reporting/Analytics, Ring Groups, SIP Trunking, Scheduled Recording, Softphone, Tagging, Text to Speech, Third Party Integrations, Time Zone Tracking, Unattended Call Management, Video Conferencing, Virtual Call Center, Virtual Extensions, Voice Customization, Who Answered Log, Workforce Management.

ZIWO price policy

ZIWO offers affordable pricing without sacrificing the caliber of its services with a focus on satisfying the various needs of businesses. Every customer may get cutting-edge solutions that meet their budget because their price structure is designed to accommodate startups, small businesses, and large corporations alike. ZIWO's dedication to offering value extends to their first-rate customer service, which is available at every turn.
PackagesYearly: Cloud Business Phone System - 30$ (Per User per month), Cloud Contact Center - 82$ (Per User per month), Enterprise. Quarterly: Cloud Business Phone System - 40$ (Per User per month), Cloud Contact Center - 109$ (Per User per month), Enterprise.
Payment optionsCredit and debit card
Payment discountsWhen choose to pre-pay for a year of service, we’ll give you a 25% discount. Also offer an additional discount for large volumes of licenses.

ZIWO online reputation

ZIWO has built a stellar online reputation as a trusted provider of cloud contact center solutions. With an unwavering commitment to customer success, ZIWO has garnered praise for its innovative platform, which elevates customer interactions and streamlines operations. Positive reviews highlight the platform's advanced features, including intelligent call routing and real-time analytics, driving improved customer satisfaction and productivity. Clients laud ZIWO's exceptional customer support, applauding the team's responsiveness and dedication to ensuring a seamless experience. With a strong online presence and a host of satisfied customers, ZIWO stands as a reliable and reputable company, making them a top choice for cloud contact center solutions.
We utilize call recording to aid in the resolution of disputes. We can examine what was agreed upon and utilize the information to resolve any dispute with the clients. It is an easy and basic solution.
I like it better when I arrange the tools myself on the live dashboard. The widgets have a set place to go, and I can't move them around and change them however I want. If I move a widget, I'll find later that it went back to where it was before.
IVR, Call Tracking, CDR, and Call Whispering are just a few of the capabilities we've come to rely on heavily in our day-to-day operations. The reporting section is also quite detailed. We can monitor our team's stats and constantly enhance our performance.
Poor customer service is unacceptable. No responses for a very long period.
We employ call recording to help with dispute settlement. We may double-check what was agreed upon and use the information to resolve any issues with the clients. It is a simple and straightforward answer.
I didn't always understand the system's behavior because it displays that calls are answered even when the system is closed.
Easy to manage, trace calls easily, Regarding the break and the availability of additional agents, not too complicated
Some features can be introduced to the system to help with configuration, such as exporting call results and displaying the media ID while establishing IVR plans, etc.
When it comes to contact center software, Ziwo is awesome! It is absolutely essential to our branches in Egypt and the GCC. And let me just say that their IVR feature is pure fire! It's like we have a hidden gadget that prevents us from missing any calls and greatly increases our revenue. For us, it has significantly changed the game!
Switching from availability to break. You will still appear on Break if you carry out this action without refreshing the app, but you will be able to take calls.

ZIWO Social media

https://www.youtube.com/channel/UCGbryOOnzOEPDVhoyEQ9Q2g241 Subscribers
ZIWO has generally received positive reviews for its cloud-based contact center solutions. Customers have praised the company for its user-friendly interface, seamless integration capabilities, and comprehensive feature set. The platform's emphasis on simplicity and efficiency has been well-received, making it a popular choice for businesses of various sizes. While some reviews might highlight minor issues, the overall sentiment leans towards satisfaction with ZIWO's services, reflecting a favorable online reputation. As always, it's advisable to check current online sources for the most up-to-date and specific reviews.

ZIWO average reviews

SourceVotesAvg. Score
trustradius.com1No reviews
trustpilot.comNo reviewsNo reviews


ZIWO Pros&Cons


  • Call quality, call recording, auto dialer, as well as many other features, are the ideal means to secure your business.
  • Easy to self-monitor and self-improve; excellent for listening back to sales conversations and identifying key improvement areas; simple to examine sales strategy, etc.
  • An incredible method of calling and communicating with coworkers and consumers. Excellent application; awaiting the next update.


  • Redesigning the format and extracting the call log.
  • Customer Support is unacceptable. Long delay in replies; no replies
  • Needs some refinement, but the most recent update was excellent.

ZIWO Final Conclusions

In conclusion, ZIWO is an industry leader in the development of cutting-edge cloud-based contact center solutions. The business has made a name for itself as a top supplier in the sector by placing a significant emphasis on simplicity, efficiency, and cutting-edge technology. ZIWO's focus to satisfying various contact center needs is demonstrated by its commitment to providing extensive features that cater to organizations of all sizes. ZIWO has established itself as a dependable and trustworthy partner for businesses looking to enhance their contact center operations and provide excellent client experiences because to its track record of excellence and emphasis on customer happiness.

Mattew Hughes

Mattew Hughes

My ability for writing and keen analytical skills make me an invaluable asset to our team. As a business analyst, I delve deep into market trends and data, providing readers with detailed reviews that help them understand the nuances of lead generating solutions.

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