Mattew Hughes 
Invoca overview
Invoca is a revolutionary cloud-based call tracking and analytics platform, designed to help businesses understand and expand their customer communications. With revolutionary data science and innovative marketing technologies, Invoca is your ultimate business solution to ensure you never miss out on a potential growth opportunity.
Invoca's award-winning tool set enables you to collect invaluable insights into customer conversations whether they take place across the phone, web, SMS, or in person. The call tracking platform allows you to monitor and measure the performance of your campaigns, and evaluate the resulting ROI in real time.
Plus, Invoca integrates with leading marketing automation platforms, such as Salesforce, Adobe Analytics, and Marketo. This allows you to gain access to unparalleled business insights to support your customer engagement strategies.
Invoca utilizes advanced analytics to identify key trends and customer behavior. It provides powerful reporting functionality and insights into unanswered calls, call quality, peak usage, and trend identification to help inform future campaigns
Invoca is the perfect solution for any business looking to streamline their customer engagement process while maximizing every growth opportunity. With a combination of cutting-edge technology and a dedication to customer satisfaction, Invoca helps you get ahead of the competition and achieve growth.
What Invoca has to say about itself
Invoca is the market leader in conversation intelligence solutions for sales teams, powered by artificial intelligence. Its primary objective is to aid businesses in boosting profits by letting them listen in on and learn from client discussions. Invoca aids businesses in increasing conversions and revenue by delivering automated actions that improve digital touchpoints and human interactions.
Discover and seize growth possibilities that might otherwise be missed with Invoca's cutting-edge solutions, which leverage potent data science and smart marketing technology. Invoca is an AI platform that aids businesses in comprehending their customers' meaning, motivation, and requirements using features including natural language processing, intent recognition, and predictive modeling. This enables businesses to give individualized services and experiences, which in turn forges strong bonds with customers.
Invoca provides AI solutions alongside a full array of marketing tools, allowing businesses to better understand which channels and messages will have the most impact on their target audiences. To make sure money is going to the appropriate places, businesses may use these technologies to create campaigns across digital media and track their success in real time.
The scalability of Invoca allows businesses to expand without encountering any performance or capacity limitations. Invoca's platform core has been tested and verified to sustain millions of requests per hour, while the system's user-friendly architecture makes it suitable for both small and big applications.
With Invoca, businesses can optimize their interactions with customers. Successful businesses realize that satisfying their customers' wants and requirements with conversational automation leads to more conversions, happier customers, and more money in the bank. Using Invoca, sales teams can anticipate their clients' needs and develop mutually beneficial partnerships with them.
Invoca Review
| Year Started | 2008 |
| Company Website | invoca.com |
| Service Areas | US, Canada, and UK |
| Service Types | Inbound Call Marketing, Call Tracking, Call Intelligence, Pay-Per-Call Advertising, Phone Leads, Marketing Automation, Marketing Campaign Management, SaaS, Call Analytics, Marketing Analytics, Conversions, Attribution, Contact Center |
| Features | API, Automatic Call Distribution, Call Monitoring, Call Recording, Call Reporting, Call Routing, Call Tracking Metrics, Caller ID, Conversion Rate Optimization, Conversion Tracking, IVR/Voice Recognition, Keyword Tracking, ROI Tracking, Collapse list. |
| Certifications | SOC 2 Type 2 Certified, ISO 27001 Compliant, HIPAA Compliant, PCI DSS Certified, GDPR Compliant, CCPA Compliant, DPA |
Invoca price policy
To improve interactions with customers, Invoca is the best option. Every conversation and contact may be more productive on an intelligent cloud platform, which is great news for customers. Discounts for big teams and yearly subscriptions are available, and the organization offers a variety of customizable solutions to meet the needs of every business, no matter its size or budget. Improve your customer interactions immediately with Invoca's cutting-edge cloud-based call monitoring and audio analytics technology.| Packages | Has not provided pricing information for this product or service |
| Payment options | Credit or debit card |
| Payment discounts | Invoca has not provided information for this product or service |
Invoca online reputation
Customers praise Invoca's efficient and dependable services, and the company has an excellent online reputation.Invoca Social media
| https://www.youtube.com/channel/UCLQwNQFnN1OV1ACnlXICPKw | 388 Subscribers |
Invoca average reviews
| Source | Votes | Avg. Score |
|---|---|---|
| capterra.com | 18 | 4.8 |
| trustradius.com | 40 | 3.7 |
| trustpilot.com | 1 | 45177 |
| getapp.com | 18 | 4.8 |
| AVG | 4.5 |
Invoca Pros&Cons
Pros
- There is no multilingual support available
- Cannot determine the origin of all calls.
Cons
- Extremely simple to use and manage marketing campaigns.
- Excellent support from the customer service team
- Simple to generate marketing performance reports
Invoca Final Conclusions
Invoca is the industry leader in call intelligence, providing businesses with the tools to boost customer satisfaction and sales. Their cloud-based platform enables the collection of insights, controls and automation to ensure optimal performance, conversions and ROI. Call tracking and analytics allow users to identify marketing trends and customer behaviors, as well as pinpoint where leads are coming from. Using automated workflows, reactions can be tailored to each situation that allows the perfect architecture to create a long-term customer relationship. Overall, Invoca provides an ideal solution for businesses that want to optimize their customer relationships though phone calls.
