CallRail Review

Are you looking for a strategy to improve the efficiency and revenue of your business? CallRail is the only option! Your client calls can be recorded and analyzed by this platform for call analytics, allowing you to make better decisions that will advance your objectives. The best part is that CallRail is easy to install and operate, saving you time on training. Start utilizing CallRail right away to discover all that it may do for your company.
CallRail Review

CallRail overview

CallRail is the leader in call tracking and analytics solutions for businesses of any size. With over 200,000 customers and integrations with major marketing and sales tools, CallRail helps you make more informed decisions when it comes to your customers. Engaging potential customers more efficiently has never been easier.

Call tracking and analytics solutions give you real-time insights into how your potential customers found you, and what they’re looking for. For example, you can easily see what ad, campaign or search phrase they used to find your business. With this detailed insight, you won’t miss the opportunity to deliver the best possible customer service.

Also provides analytics solutions to optimize campaigns. You can see which campaigns are driving the most phone calls, and drill down to see which campaigns are generating the most conversions. Additionally, you can gain insights into whether inbound or outbound calls are more successful. Having this detailed data lets you adjust strategies for better results.

CallRail also helps you better manage your customer service strategies. For example, you can easily identify which agents are delivering the best customer service. Furthermore, you can automatically identify and restrict bad callers, protecting you from potential security risks.

From small businesses to large enterprises, CallRail provides practical and affordable call tracking and analytics solutions to fit any business. You don’t have to guess what makes your phone ring - CallRail tells you. With their user-friendly dashboards and intuitive analytics, you can start benefiting immediately from the power of better calls.

What CallRail has to say about itself

CallRail is a call analytics platform that can record and analyze client calls for organizations of any size. CallRail is simple and straightforward to implement and use, providing organizations with actionable data that can be used to improve operations and increase returns.
Learn more about the origins of your leads, the phrases they used to find you online, and the conversations they're having with your team with the help of CallRail. As an added bonus, you can track the success of both your offline and online marketing efforts and adjust your strategies accordingly.

Inbound and outgoing phone conversations, as well as web forms and text messages, may all be monitored in real time inside a single interface. CallRail also provides real-time information into the performance of your campaigns by connecting with analytics and advertising platforms.
So that you may better manage your customer encounters, CallRail will provide you access to potent features like call recording, custom forms, email notifications, custom analysis, tag-based reporting, and auto-dialing. In addition, each component complements the others to provide you with comprehensive information on your customers and aid you in making instantaneous, informed choices.
CallRail helps organizations learn more about their consumers, track the success of their marketing efforts, and fine-tune their approach to get better results. CallRail is a powerful business intelligence tool that helps companies of all sizes collect and analyze data in order to make more informed decisions. CallRail is the robust call tracking and analytics platform necessary to enhance return on investment and expand a company's client base.

CallRail Review

Year Started2005
Company Websitecallrail.com
Service AreasUnited States, Canada, UK and Australia
Service TypesCall Recording, Contact Management, Conversation Intelligence, Call Tracking
FeaturesAPI, Access Controls/Permissions, Activity Dashboard, Activity Tracking, Alerts/Notifications, Archiving & Retention, Automatic Call Distribution, Call, Center Management, Call Disposition, Call List Management, Call Logging, Call Monitoring, Call Recording, Call Reporting, Call Routing, Call Scripting, Call Tagging, Call Tracking, Call Tracking Metrics, Call Transcription, Call Transfer, Caller ID Caller Profiles Campaign Analytics Chat/Messaging Computer Telephony Integration Conversion Tracking Customizable Fields Customizable Forms Customizable Reports Data Import/Export Event Triggered Actions File Transfer IVR/Voice Recognition Inbound Call Center Interaction Tracking Keyword Tracking Lead Capture Lead Distribution Lead Management Lead Qualification Lead Segmentation Live Chat Mobile Access Monitoring Multi-Campaign Multi-Channel Communication On-Demand Recording Online Voice Transmission Performance Metrics Predictive Analytics Queue Management ROI Tracking Real Time Analytics Real Time Data Real Time Monitoring Real Time Reporting Recording Reporting & Statistics Role-Based Permissions Source Tracking Tagging Third Party Integrations VoIP Connection Voice Mail Web Forms Workflow Management
CertificationsGDPR, CCPA, SOC 2 (Type II), PCI, HIPAA/HITECH, Vulnerability Disclosure Program.

CallRail price policy

The all-inclusive packages provided by Callrail are intended to help you prove your return on investment and monitor your development as a learner. Callrail is an excellent option for people on a tighter budget who do not want to compromise on service quality due to the bundle prices. Those in search of even more bells and whistles and customization options can upgrade to more robust plans. Use Callrail to keep tabs on anything from sales figures to customer support enquiries, and be assured that your data is reliable and easily accessible. The tracking power you need to keep ahead of the competition doesn't have to break the budget when you use Callrail.
PackagesCall Tracking: Starting at $45.00 Per Month; Call Tracking + Intelligence - $95.00 Per Month; Call Tracking + Form Tracking - $95.00 Per Month; Call Tracking Complete - $145.00 Per Month; Cloud Tracking Complete + Lead Center - Starting at $85.00 Per Month.
Payment optionsCredit cards
Payment discountsCallRail has not provided information for this product or service

CallRail online reputation

CallRail has a strong online reputation. As a platform that enables customers to track the source of their phone leads, the company consistently provides great service and features for its customers. Customers who have used the service have praised its accuracy, insightful analytics, user-friendly interface, and various integrations which enable businesses to make informed decisions. Furthermore, clients are in love with the 24/7 customer support, which gives them the assurance that any technical issues will be solved quickly and efficiently. Thanks to its excellent service, CallRail enjoys a stellar reputation amongst its customers.
The capacity for attribution understanding. I really like being able to observe which pages visitors visit before ultimately calling. The reports for landing pages are quite helpful.
Horrible customer service; if you own a business, stay away from Call Rail, especially their lead center. I had a problem with a user who was always busy, making it impossible to answer calls. I was unable to respond to my clients! As a result, I lost a lot of clients. I opened 7 tickets, but nobody got in touch with me. Poor service with ticket number 426829!
The fact that CallRail interacts directly with Google Analytics is the key reason we chose it over another call tracking program. I appreciate how easy it is to set up phone calls as a goal in GA. This also implies that it seamlessly works with our GDS reporting program.
They want $145 per month to just forward to a Philippine VOIP call extension. Not to a real Philippine number. Unacceptable.
For many years, I've used CallRail. They always provide excellent customer assistance and service. I've used CallRail tracking numbers for my clients for more than ten years, and I've never had a problem. But they are always there to help me when I need a little more tender loving care. TEAM CALLRAIL, THANK YOU! (I put emphasis in caps)
It's infuriating to have client-impacting issues linger for more than a week without resolution, or to see a ticket sit for days without being addressed. Furthermore, while we appreciate innovation and the inclusion of new features, it is inconvenient to see premium services added to your account without notification. A far better way would be to present these new features to the consumer and let them determine whether they are worth the price.
It works well for recording conversations relating to the particular campaign so that we can assess its success and the caliber of the leads it sent our way.
It was a fantastic, flawless firm up until 2021 or 2022, when they raised their costs and cut back on their offerings, rendering them unreliable. The worst customer service, borderline fraudulent feature additions, double billing, and arbitrary account closures.
CallRail is simple to use, straightforward, and performs an excellent job of segmenting call volume in general.
Customer support has been terrible. Even worse, our ticket to resolve this has been active for 19 days and counting with no sign of a resolution or explanation for why our CallRail numbers were routing our calls to a phishing scam. I have to pester them for status updates, and the complete lack of urgency on a problem where our clients can essentially not get in touch with us is, to put it mildly, infuriating. Over a week has passed since their last response to the ticket.

CallRail Social media

https://www.youtube.com/@Callrail888 Subscribers
Many customers have given CallRail positive reviews, making it a popular choice among them. It is therefore highly recommended to other people.

CallRail average reviews

SourceVotesAvg. Score
capterra.com1614.5
trustradius.com716.2
trustpilot.com4633.8
getapp.com1614.5
AVG4.7

 

CallRail Pros&Cons

Pros

  • Local Numbers
  • Call Analytics
  • Ease of Use

Cons

  • Pricing keeps increasing
  • Number of included numbers in the plan
  • Ability to see text conversation history

CallRail Final Conclusions

CallRail is a powerful and intuitive phone tracking and analytics platform that provides businesses with essential insights to better understand their customers and optimize their marketing spend. CallRail's platform enables businesses to visualize the path consumers take on their phone to connect with them, making it easy to identify areas of improvement and grow efficiently. With CallRail's features, businesses have the visibility and control needed to ensure better customer engagement and higher ROI.

Mattew Hughes

Mattew Hughes

My ability for writing and keen analytical skills make me an invaluable asset to our team. As a business analyst, I delve deep into market trends and data, providing readers with detailed reviews that help them understand the nuances of lead generating solutions.

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