Mattew Hughes
CallCriteria overview
When it comes to the provision of online contact center evaluations and solutions for the management of the customer experience, CallCriteria has established itself as the benchmark for the industry. We promise that your contact center will give amazing customer service experiences by using our cutting-edge software and evaluation services, which will leave your customers wanting more. These experiences will leave your customers wanting more.
We at CallCriteria are well aware of the fact that the interaction a customer has with a business should be personalized to the customer in question and should always meet or exceed the expectations of the customer. As a result of this, our solutions offer you with substantial insight into how to adapt to the needs of your clients and deliver the absolute best experience that can be enjoyed.
The solutions provided by CallCriteria contain a comprehensive range of tools that were designed by seasoned professionals with extensive expertise in customer service. You may be able to determine areas in which there is potential for improvement with the assistance of these tools. The method of data collection used by CallCriteria is predicated on the utilization of automated surveys and call recordings. Both of these methods provide crucial information that will aid you in improving the quality of customer care that you deliver.
What CallCriteria has to say about itself
CallCriteria is a software solution that has the ability to help you establish a contact center that is more productive by making efficient use of input from customers. This may be accomplished via the usage of CallCriteria. This, in turn, has the potential to lead to increasing levels of engagement and loyalty on the part of the client. CallCriteria is able to provide a hand in the development of a contact center that is more productive on your behalf.
CallCriteria could also be able to help you increase the number of consumers who are loyal to your brand, which is another important aim for a business to work toward achieving. If you follow this course of action, you will be able to realize your goal of achieving better levels of engagement and loyalty on the side of your customers. We offer a wide range of services, one of which is benchmarking in comparison to the standards of the relevant industry and identifying areas that may in the future need some improvement. This is only one of the many services that we provide to our clients in addition to the many others that we provide.
By casting light on consumer expectations as well as the areas of friction that consumers face, CallCriteria aids enterprises in making informed choices that have a favorable impact on the quality of customer service delivered by such organizations. These decisions have a beneficial influence on the quality of customer service provided by such organizations. The company that later became known as CallCriteria was the one that first created CallCriteria. CallCriteria also gives users access to a large quantity of information on their clients, which may be put to use to make significant improvements to the level of service that is offered to those customers.
CallCriteria Review
| Year Started | 2011 |
| Company Website | callcriteria.com |
| Service Areas | USA, Honduras, Dominican Republic, Philippines |
| Service Types | CallCriteria offers contact center consulting and outsourcing services, including cost-benefit analysis, call center design and implementation, performance management, quality assurance, employee training, customer service evaluation, customer segmentation, and process analysis. CallCriteria provides bespoke reporting and analytics, contact center benchmarking, IVR systems, and other services. |
| Features | AI Human Verification, AI Enabled Voice Analytics, AI Agent Coaching, Quality Assurance, Sales Performance, Sentiment Analysis |
| Certifications | AES, IQA, QAI, VCP, ISO/IEC 27001:2013 |
CallCriteria price policy
CallCriteria offers a broad range of services at varying price points. Complex services like customer experience analytics and professional consultancy sit alongside simpler ones like managed customer support and cloud computing. Prices might vary from $2 per month to $150 per month, depending on the service's sophistication and the size of the customer. Monthly premium service fees might cost as much as $3,000. CallCriteria's bundles are flexible and can be adjusted to meet the needs of any business. The final price of this package might be anything from several hundred to several thousand dollars, depending on the number of guests and the number of services included. There is always someone available to help with any of their services, day or night.| Packages | The service's complexity and user base determine its monthly pricing, which ranges from $2 to $150. If they continue at their present pace, monthly premium service prices might surpass $3,000. |
| Payment options | Credit card, PayPal, and Apple Pay. |
| Payment discounts | Customers of CallCriteria who subscribe to longer-term monthly plans and buy greater quantities of minutes are eligible for price reductions made available by the firm. For instance, consumers who sign up for the Pay as You Go Plan are eligible for a discount of 10% on purchases of more than 10,000 minutes, 25% on acquisitions of more than 25,000 minutes, and 50% on acquisitions of more than 100,000 minutes. With the Wearhouse Plan, you may be able to save money by buying a number of months all at once, and with the Automatic Refill Plan, you might save a significant amount of money by enrolling in an annual plan. Both plans are referred to as "plans." Our website has downloadable PDFs of both of these proposals. |
CallCriteria online reputation
CallCriteria has received mixed reviews. Many users say it's a simple contact center management software. Customers like the automatic call routing and interactive speech recognition capabilities. However, some consumers have had trouble with customer calls due to system unreliability. Recent software upgrades have resolved many of these technical difficulties, improving consumer experience.CallCriteria Social media
| https://www.youtube.com/@callcriteria9112/featured | 3 Subscribers |
CallCriteria average reviews
| Source | Votes | Avg. Score |
|---|---|---|
| capterra.com | No reviews | No reviews |
| trustradius.com | No reviews | No reviews |
| trustpilot.com | No reviews | No reviews |
| getapp.com | No reviews | No reviews |
| AVG | 3.0 |
CallCriteria Pros&Cons
Pros
- Enhances customer service
- Helps organize a high volume of incoming calls
- Saves money for large companies
Cons
- Controls calls
- Can be expensive to implement and maintain for smaller companies
- Poor customer service
CallCriteria Final Conclusions
CallCriteria seems to be an amazing contact center software based on the comments that customers have provided about the product. CallCriteria has a great deal of functionality that may be of use to businesses who are seeking to enhance the level of customer service that they deliver, and this functionality may be of help to businesses that use CallCriteria. Customers, on the whole, are pleased with both the effectiveness of the program and their capacity to make use of it. Furthermore, they put a high premium on the accessibility of high-quality customer support.
On the other hand, there can be some problems with the price of the program and the degree to which users can personalize it. CallCriteria provides a potent contact center solution that, all things considered, may assist businesses in improving their customer operations; however, in order for this to happen, the businesses must first be aware of the related expenses and limits. CallCriteria offers a solution that may assist businesses in enhancing their customer operations. CallCriteria offers a service that can be of use to organizations in their efforts to enhance their customer operations.
